The art of feedback

In order to even begin with the subject of feedback properly, we need to take a step back and identify what standpoint and communication form precede its successful formulation

Assertive communication assumes a clear expression of one’s thoughts, wishes and needs, at the same time respecting and appreciating the interlocutor’s. Therefore, by doing so, we take neither the position of a critic (conveying the message “I will have it my way”), nor the passive role in which we give way to other people’s needs.

So, in order to approach giving and receiving feedback the right way, it is important to become aware of the advantages and adopt the model of assertive communication.


Combination of assertive communication and building relationships through feedback through different training objectives.
Two one-day training sessions with a week’s break in between.


  • Identifying the importance of communication through verbal and non-verbal elements
  • Recognising the passive and the aggressive style and their ‘advantages’ and disadvantages
  • Adopting and practicing assertive communication in business and life
  • Strengthening relationships by acknowledging and verbalising what the employees do well
  • Addressing constructive criticism
  • Giving authentic feedback as a method of employees’ development for success and independence


10am - 5pm


10 - 12


On request